Food supplement. Not a medicine. Sold by Bonesryfreshix Pty Ltd, Sydney, Australia.

Privacy Policy

Last updated: 2026-07-15

1. Introduction

Bonesryfreshix Pty Ltd (ABN 87 432 156 891, "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect the following types of personal information:

  • Order Information: Name, phone number, delivery address, email address when you place an order.
  • Contact Information: Name, email, phone number, and message content when you contact us.
  • Technical Information: IP address, browser type, pages visited, referral source, and timestamps via Google Analytics (with your consent).
  • Cookie Data: We use cookies to remember your preferences and track website usage.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Contacting you about order status and delivery
  • Responding to your inquiries and customer support requests
  • Complying with legal obligations
  • Improving our website, products and services (with anonymised data)
  • Marketing communications (only with your consent)

4. Legal Basis for Processing (GDPR Compliance)

Where applicable, we process your data based on:

  • Consent: For marketing and analytics tracking
  • Contract Performance: To fulfil your order
  • Legal Obligation: To comply with Australian tax and consumer law
  • Legitimate Interest: To improve services and prevent fraud

5. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share your information with:

  • Courier Partners: To arrange delivery (name, address, phone)
  • Payment Processors: To process payments
  • Service Providers: Email hosting, website analytics, support systems
  • Legal Authorities: When required by law or court order

6. Data Retention

We retain your information for the period necessary to fulfil the purposes outlined in this policy, typically:

  • Order data: 7 years (tax and consumer law requirements)
  • Contact form data: 12 months
  • Analytics data: 24 months
  • Cookies: As specified in Cookie Policy

7. Your Rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no online transmission is completely secure. You use our website at your own risk.

9. International Data Transfers

Your information may be processed by our service providers located outside Australia. We ensure all international transfers comply with Privacy Act requirements and include appropriate safeguards.

10. Third-Party Services

Our website uses:

  • Google Analytics: To track website usage (with your consent via Consent Mode v2)
  • Google Maps: To display our office location
  • Font Services (Google Fonts): To provide typography

These services have their own privacy policies. We are not responsible for their data handling practices.

11. Children's Privacy

Our website and products are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware we have collected information from a child, we will delete it promptly.

12. Contact Us

To exercise your privacy rights or lodge a complaint:

Bonesryfreshix Pty Ltd
87 Macquarie Street, Sydney NSW 2000
+61 2 9188 7654
info@bonesryfreshix.world

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

13. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with an updated "Last updated" date.