Food supplement. Not a medicine. Sold by Bonesryfreshix Pty Ltd, Sydney, Australia.

Return & Refund Policy

Last updated: 2026-07-15

1. 14-Day Satisfaction Guarantee

We stand behind Onda Nova Multivitamin. If you are not completely satisfied with your purchase for any reason, you may return it for a full refund within 14 calendar days from the date of delivery, no questions asked.

2. Eligibility for Return

Your product is eligible for return if:

  • The product is unopened in original, undamaged condition
  • The return request is made within 14 calendar days of delivery
  • All packaging and documentation are included
  • The product has not been stored improperly or damaged by the customer

3. Non-Returnable Items

The following items cannot be returned:

  • Opened or partially used bottles
  • Products damaged due to customer mishandling
  • Items returned after 14 days of delivery
  • Products stored outside recommended temperature ranges

4. Defective or Damaged Products

If you receive a damaged or defective product, please contact us immediately:

+61 2 9188 7654 or info@bonesryfreshix.world

We will arrange a replacement or full refund at our discretion without requiring return shipping.

5. How to Request a Return

To initiate a return:

  1. Email us at info@bonesryfreshix.world with your order details and reason for return
  2. We will respond within 2 business days with return shipping instructions
  3. Ship the product back to us using the provided address (you cover return postage unless defective)
  4. We will process your refund within 7-10 business days of receiving your return

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the product is defective or damaged due to our error. We recommend using tracked postage to ensure your return reaches us safely.

7. Refund Processing

Once we receive and inspect your returned product:

  • We will verify the product condition
  • We will process your refund within 7-10 business days
  • Refunds will be credited to your original payment method or as cash upon delivery credit
  • You will receive a confirmation email when your refund has been processed

8. Consumer Guarantees

Under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010), we provide statutory guarantees that the product:

  • Is of acceptable quality
  • Is fit for purpose
  • Matches the description provided

These guarantees are in addition to our 14-day satisfaction guarantee and cannot be excluded.

9. Right of Rejection (EU/GDPR Compliance)

Customers in the European Union have the right to reject this product within 14 calendar days from delivery under Directive 2011/83/EU. This right applies regardless of the reason and is separate from our satisfaction guarantee.

10. No Restocking Fee

We do not charge any restocking fee for eligible returns. Your full refund covers the product purchase price only; return shipping costs remain your responsibility unless the return is due to our error.

11. Defective Product Replacement

If your product is defective, we will either:

  • Send a replacement at no cost, or
  • Provide a full refund

Please contact us with photos of the defect for faster processing.

12. Overseas Returns

This return policy applies to customers within Australia. International customers should contact us to discuss return options before sending products back.

13. Contact & Support

For return inquiries:

Bonesryfreshix Pty Ltd
info@bonesryfreshix.world
+61 2 9188 7654
Monday-Friday, 9:00am-5:00pm AEDT

14. Policy Changes

We reserve the right to modify this Return & Refund Policy at any time. Changes are effective upon posting to this page. Your continued use of this website constitutes acceptance of the updated policy.